M2M & Remote Monitoring Executive Commentary

91. How COVID-19 Impacted The Field Service Industry, And Where It's Headed 9/2/2021

    The COVID-19 pandemic hit small and midsized businesses (SMBs) particularly hard, and those in the field service industry were no exception. Business operations such as revenue, hiring, and spending were directly impacted and needed to be reimagined at almost every company.

92. As Field Service Management Transitions to Digital, It's Important That Payments Aren't Left Behind 8/27/2021

    Imagine: you are standing outside the airport terminal with your bags in hand as you wait for your scheduled Uber. You can see that your driver will arrive shortly thanks to the app’s integrated live GPS tracking system. When they pull up, you load your bags and depart for your destination. Before you can get out of the car, your driver turns to you and asks, “Would you like to pay by check, cash, or card?” This doesn’t make sense. Why use an on-demand ride-hailing service when you still must pay your driver manually? This is your current field service management system if you’re not fully automating payments.

93. 6 Reasons Why Field Service Software Improves Construction Site Operations 8/23/2021

    Modern field service management (FSM) software offers several features that streamline operations. These are some of the key benefits of FSM software on a construction site.

94. When Technology Fails Your Technical Service People Are Crucial 8/16/2021

    Solving a customer’s problem is, of course, a fundamental goal for every service person. Sometimes, however, it can be literally impossible to solve the customer’s problem, particularly in highly technical environments where a satisfactory solution to a technical problem does not exist – at least not at the time. Often the situation is made worse because the supplier has made commitments to deliver a technical solution only to find that they have overestimated their ability to meet their commitments.

95. Maximize Customer Satisfaction By Outsourcing Global Field Services 8/12/2021

    Global IT spending continues to rise, due in part to large-scale upgrades to outdated infrastructure and increased investments in remote work capabilities. In this environment, technology companies are increasing their focus on seamless product installation and migration, as well as ongoing support to foster customer loyalty. Today, especially for original equipment manufacturers (OEMs) and value-added resellers (VARs), the company’s reputation is only as positive as the customer’s last support call or service visit.

96. Right To Repair Is A Data Center Priority, Too 8/9/2021

    New York Congressman Joe Morelle (D) introduced a historic bill that would help Americans fix their devices. The right to repair bill not only affects car and device manufacturers, but technology companies as a whole. In his announcement on the bill, Morell said, “This common-sense legislation will help make technology repairs more accessible and affordable for items from cell phones to laptops to farm equipment, finally giving individuals the autonomy they deserve.”

97. Equipping Field Adjusters With The Tools Needed To Improve Business Outcomes 8/2/2021

    The insurance industry faces an ever-changing consumer environment and high-pressure customer interactions daily. By its nature, insurance representatives must interact with policyholders in difficult times and still provide calm and professional guidance to enhance the customer experience. In a typical insurance organization, especially those that offer property, casualty, and third-party service contracts or home warranties, a variety of field-based services are offered. Insurance adjusters and inspectors assessing claims on-site are often the main points of contact for customers.

98. How Will Automation And Connectivity Improve Heavy Equipment? 7/19/2021

    Machine connectivity and automation, also known as heavy equipment connectivity, is an increasingly common solution in various fields, including construction, agriculture, mining, waste management, transportation, and beyond. At its core is the constant collection and processing of real-time data, and it requires a capable and accommodating network. Data transfers need an active and reliable connection, so without that network in place, it can’t go anywhere or do anything of note.

99. How to Upfit Your Field Service Company's Trucks 7/12/2021

    Wondering if upfitting is a viable option for your business? Read on for an extensive guide about how to upfit your work trucks for the field service industry.

100. Omnichannel Experience Is The Right Engagement Strategy 7/8/2021

     The range of communication channels that customers have at their disposal is an opportunity for companies to differentiate themselves. Whether customers prefer to interact with brands by post, text message, email, social channels, or a combination of all, each has the opportunity to improve customer engagement. Regardless of the mode by which customers choose to interact with a brand, they demand a consistent experience.