Fleet & Asset Management Magazine Articles

  1. Customer Centricity Starts With Your Field Technicians 3/22/2017

    Consider these tips for how to best help your technicians help your customers.

  2. Fleet, Order Management Systems Fuel Efficiencies 3/22/2017

    Solar Transport has used a fleet management solution to help reduce fuel costs by 13 percent.

  3. Fleet Management Brings Safety, Efficiency Improvements 1/24/2017

    Using a GPS-based fleet management system to track vehicle activity, Black & Veatch had the data to build a culture of safety.

  4. Q&A: Cisco's Best Practices For Maximizing Customer Loyalty 1/24/2017

    Publisher/Editor-In-Chief Sarah Nicastro talks one-on-one with Curtis Hill of Cisco about the best way to handle critical customer care issues and how to learn from your negative interactions.

  5. Field Service Undergoes A Virtual Revolution 10/25/2016

    Virtual and augmented reality solutions will help field service organizations improve first-time fix rates and streamline training.

  6. Q&A: Behind The Scenes Of Digital Transformation 10/25/2016

    Publisher/Editor In Chief Sarah Nicastro talks one-on-one with Larry Brown of Amica Insurance about the company’s quest to go digital.

  7. DISH Puts Its Focus On Customer Experience 10/25/2016

    DISH’s mobile solution upgrade has unlocked opportunities to improve customer service, including 75-minute appointment windows and a customer-facing mobile app.

  8. The Uberification Of The Mobile Enterprise 10/24/2016

    Technology advancements help service organizations achieve competitive differentiation in the on-demand economy.

  9. Strategies For Optimal Outsourcing 10/24/2016

    Taking steps to mitigate common outsourcing pain points will ensure success.

  10. 3 Steps To Determining Your Customer Health Score 9/22/2016

    In a column that originally appeared on the Inside Technology Services blog (blog.tsia.com), we explored success criteria for measuring customer health.