Downloads
-
Case Study: Pella Sees A 589% ROI By Moving To One Platform
4/13/2023
By using Salesforce Field Service, nationwide window and door designer company Pella cut costs and increased productivity. Read this Valoir ROI study to see how you, too, can; Automate customer-related tasks, Spend less time on technology management, and Simplify regulatory reporting procedures.
-
How Did eCommerce Change The Middle Mile?
4/12/2023
Middle-mile logistics face challenges with increased shipping costs, but there is still high potential for innovation and optimization. eCommerce is boosting demand for less-than-truckload (LTL) shipping, putting strain on freight partners’ availability. While this is causing higher shipping rates, eCommerce indirectly sparks innovation in middle-mile logistics. How can businesses leverage it to adapt and stay competitive?
-
Save Costs & Attract Great Workers With Contractor Management
4/10/2023
Salesforce's Fatemeh Khatibloo and Kevin Rourke discuss some tips and tricks for how you can unlock increased visibility into your frontline workforce and how you can translate that visibility into cost savings.
-
Remote Visual Assistance: Revolutionizing Downtime Reduction And Enhanced Service Delivery
4/10/2023
In today's competitive business landscape, managing service delivery and mitigating downtime costs are critical for Original Equipment Manufacturers (OEMs) and their customers. Downtime can have a significant financial impact, with costs mounting every hour. Remote Visual Assistance (RVA) is an innovative solution designed to reduce downtime costs while revolutionizing service delivery across industries.
-
Choosing Between Purpose-Built Field Inspection System And Generic Project Management Software
4/3/2023
Regulators in Europe are increasingly adopting field inspection management systems to help automate and streamline their inspection processes. Such systems have become more widespread in recent years, driven by a range of factors, including increasing regulatory complexity, rising public expectations, and technological advances.
-
Advancing Maintenance Strategies: The Role Of Intelligent Content
3/29/2023
There are advantages of a modernized approach to content management to digitalize and transform the field service experience and to support proactive condition-based maintenance approaches.
-
Maintaining Competitive Advantage Through Innovation In Telco
3/29/2023
The Telco industry faces many challenges today, from competitive threats to changing customer expectations. Customer Service Providers (CSPs) are looking for innovative solutions to optimize field service operations and improve customer expectations.
-
Gartner Report: The Six Most Critical Functions Of FSM Applications
3/29/2023
Over the next two years, the adoption of FSM solutions will increase significantly. This Gartner research outlines the key benefits that organizations can achieve from the six most critical FSM functionality categories.
-
7 Essential Components Of A Material Handling Equipment Training Program
3/21/2023
Material handling is an essential but often inefficient and hazardous part of warehouse operations. The right equipment can help overcome those issues to optimize these workflows, but this machinery is only as effective as its operators. Consequently, developing a thorough material handling equipment training program is crucial. An effective training program will boost efficiency, reduce downtime, prevent injuries, and even mitigate labor shortages. As you develop one for your organization, here are seven essential components to be sure to include.
-
Key Steps To Enhancing Field Service Operations
3/8/2023
Achieving efficiency, accuracy, and customer satisfaction requires adopting new tech like predictive maintenance, mobile devices, chatbots, and IoT sensors. A content management strategy is crucial for optimizing these tools.