01.11.23 -- 5 Technology-Driven Trends For Field Services

Salesforce surveyed nearly 1,800 field service professionals across multiple industries. Here, we explore the top three field service trends and share what you can do to keep up with the leaders.

Technician feedback can be a critical part of a continuous improvement initiative for a service and maintenance operation. Implementing a successful feedback system requires planning, training, and technology.

Remote visual support solutions such as AIRe Link can significantly improve your customers’ experience – increasing ROI and loyalty – in several ways.

Moving from spreadsheets to optimizing your adjuster ecosystem across all your options has evolved significantly lately, by combining mobile technologies with artificial intelligence and cloud computing. The key is to keep pace with the evolution of enabling technologies.

For the seventh time in a row, IFS has been named a Leader in the 2022 Gartner Magic Quadrant for Field Service Management, with Gartner placing us highest for our Ability to Execute and furthest for Completeness of Vision in the report.

What are forward-thinking field service operations doing to meet rising customer expectations? This infographic breaks down five of their hottest areas of investment.