Moving from spreadsheets to optimizing your adjuster ecosystem across all your options has evolved significantly lately, by combining mobile technologies with Artificial Intelligence and cloud computing. The key is to keep pace with the evolution of enabling technologies.
Before we do that, as a Claims Manager responsible for a team of adjusters, how many of the following challenges are you experiencing?
- Your veteran staff adjusters are overwhelmed at times
- They’re handling too many routine claims while their skills and experience are better served handling complex claims
- You need your junior staff adjusters up to speed faster
- You use independent adjusting firms only for catastrophe claims
- Your managing staff and external adjuster assignment via spreadsheets
- You have a sense that there must be a better way to match the adjuster skillset to the anticipated claim complexity automatically