Download | November 28, 2022

Magic Quadrant For Field Service Management

Source: IFS North America
IFS - Gartner Magic Quadrant

For the 7th time in a row, IFS has been named a Leader in the 2022 Gartner Magic Quadrant for Field Service Management, with Gartner placing us highest for our Ability to Execute and furthest for Completeness of Vision in the report.

We believe this validates that IFS offers end-to-end service management solutions that meet the complex service needs of global enterprises. Our industry-specific designs and embedded innovations help customers achieve valuable and measurable ROI and our workforce planning and scheduling delivers unique, real-time optimization at scale.

Download the 2022 Gartner Magic Quadrant for Field Service Management to learn:

  • Technology trends affecting the service industry.
  • Evaluations of field service software vendors.
  • See why IFS was recognized in the report.

Vendors’ positions in this Magic Quadrant reflect their ability to meet customers’ expectations in areas like AR-enabled guidance, machine customer interactions, AI-driven quality control and customer self-service. Customers should ask for proof of improved, technician-supported business outcomes.

Market Definition/Description

Field service management (FSM) is a discrete market within the broader customer service and support software market. FSM suites support field service providers (FSPs), whose technicians typically travel to customer locations to provide installation, repair and maintenance services for equipment and systems (consumer, commercial or industrial). FSPs may also manage, maintain and monitor these assets under a predefined service or maintenance contract.

FSM suites are delivered primarily as cloud-based services and mobile apps. However, some FSM vendors also provide the option to deploy some components on-premises.

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