Technician feedback can be a critical part of a continuous improvement initiative for a service and maintenance operation. Input from the job site can help organizations improve job plans, share knowledge across the service team, and provide valuable insight when it comes to predictive/preventive maintenance.
Getting that feedback can be a challenge. Field notes are often literally that – scribbles on work orders or invoices, or verbal exchanges that are not always documented. But for companies managing service technicians with a wide array of skills and experience, collecting and organizing information about job tasks, parts requirements, location conditions, and other information can help improve the effectiveness and efficiency of the entire organization.
How do you create that type of continuous feedback loop? Recently, KloudGin’s Director of Industry Solutions, Kimberley Herrala, spoke to Doc Palmer, author of McGraw-Hill’s Maintenance Planning and Scheduling Handbook, to talk about ways to improve and automate the maintenance feedback loop. You can listen to the webinar here.