With technology rapidly advancing, new strategies and capabilities have been introduced to streamline the execution and management of business continuity and disaster recovery (BCDR) planning and testing. New solutions can dramatically reduce recovery time and data loss in the instance of an outage compared to what was achievable even just a few years ago. These technologies can address many challenges faced prior, including precious time and...  Continue Reading..

From the home office into the field, today's utilities IT professionals face the critical task of providing reliable services and maintaining uninterrupted network accessibility. Similar to the financial services industry, the utilities sector encounters high expectations from customers who rely on their services 24/7. However, the concerns go beyond performance and uptime; network security plays a vital role as utilities become prime...  Continue Reading..

In the manufacturing sector, AR technology is revolutionizing picking and packing, and assembly line processes by replacing traditional paper instructions with digital overlays. This provides workers with step-by-step guidance, remote expert support, and a reduction of errors while also reducing worker training time.  Continue Reading..

IDC research recently noted the greatest concern for technology strategies and budgets for 2023 was inflation driving up vendor pricing beyond budget expectations. What does this mean for field service? What could this mean for the ability of service leaders to finally transform their operations to reach a level of predictability that we have all expected for a decade? If organizations pull back budgets around technology, what happens when field...  Continue Reading..

Diesel used to be the main fuel for the constant flow of goods across global highways. Now, although slower to make the switch, big rig operators are starting to embrace electric transportation to lower fuel costs, reduce emissions and take advantage of government EV incentives. Battery-powered fleets are already rolling out across the world.  Continue Reading..

Middle-mile logistics face challenges with increased shipping costs, but there is still high potential for innovation and optimization. eCommerce is boosting demand for less-than-truckload (LTL) shipping, putting strain on freight partners’ availability. While this is causing higher shipping rates, eCommerce indirectly sparks innovation in middle-mile logistics. How can businesses leverage it to adapt and stay competitive?  Continue Reading..

In today's competitive business landscape, managing service delivery and mitigating downtime costs are critical for Original Equipment Manufacturers (OEMs) and their customers. Downtime can have a significant financial impact, with costs mounting every hour. Remote Visual Assistance (RVA) is an innovative solution designed to reduce downtime costs while revolutionizing service delivery across industries.  Continue Reading..

Regulators in Europe are increasingly adopting field inspection management systems to help automate and streamline their inspection processes. Such systems have become more widespread in recent years, driven by a range of factors, including increasing regulatory complexity, rising public expectations, and technological advances.  Continue Reading..

Material handling is an essential but often inefficient and hazardous part of warehouse operations. The right equipment can help overcome those issues to optimize these workflows, but this machinery is only as effective as its operators. Consequently, developing a thorough material handling equipment training program is crucial. An effective training program will boost efficiency, reduce downtime, prevent injuries, and even mitigate labor...  Continue Reading..

It’s no secret that workforce challenges have been increasing steadily since the 2020 pandemic turned the world on its head. From the ‘Great Resignation’ – or the ‘Great Reshuffle’, or any other myriad of terms – to recent tech industry layoffs, the state of the workforce in 2023 is in flux.  Continue Reading..