In today's digital age, data security holds the utmost importance, particularly when it concerns sensitive government information. To meet the escalating demands for data protection, federal agencies have turned to the Federal Risk and Authorization Management Program (FedRAMP). This program plays a pivotal role in ensuring the security of cloud services and products used by government entities. In this article, we will explore the essential...  Continue Reading..

Original Equipment Manufacturers (OEMs) and their service provider networks, including subcontractors, authorized service providers, and dealer channels, find themselves navigating a labyrinth of challenges in today's market landscape. A primary issue stems from the decentralized nature of operations, leading to inconsistencies in service delivery and miscommunication. This intricate web, consisting of varied service protocols, conflicting...  Continue Reading..

Software platforms take note: Unexpected upgrades can cause chaos in field service operations.  Continue Reading..

Oversized loads can be rewarding and profitable to ship if you have the right qualifications. They also can be easy to damage and even dangerous if you’re not careful. In light of these risks and rewards, it pays to learn all you can about maneuvering and stabilizing oversized loads before taking on these jobs.  Continue Reading..

Generative AI is poised to usher in a transformative era for both the field services industry and government agencies. With its unparalleled ability to generate data-driven insights, streamline processes, and enhance decision-making, generative AI promises to revolutionize these sectors. In the field services industry, it will optimize resource allocation, predictive maintenance, and customer interactions, ultimately improving efficiency and...  Continue Reading..

Just because you have access to artificial intelligence or automation capabilities, does not mean you are using them efficiently or effectively.  Continue Reading..

In the dynamic world of field services, where precision and agility are vital, Large Language Models (LLMs) have emerged as powerful allies. However, these models have often been confined to the domain of technical experts, leaving field services organizations searching for accessible solutions. This article explores the concept of "SaaS-enabling LLM Models," a strategy designed to democratize their use across various sectors.  Continue Reading..

While maintenance is one of the biggest expenses of any fleet, costs will go even higher without it. Still, some fleets overlook some less frequent maintenance needs to save money in the near term, but this has severe consequences. Tire balance and alignment is the perfect example.  Continue Reading..

Michael Israel discusses how generative AI, particularly Copilot tech, is improving efficiency in field services by connecting on-site technicians and back-office staff. However, there are challenges to adopting this technology.  Continue Reading..

Dallas has gradually become an autonomous trucking hub, due in large part to Interstate 45. It’s wholly located within Texas, potentially reducing some of the red tape tech companies might encounter by planning test journeys across multiple states. It also helps that the Texan lawmakers have worked to ensure companies have few barriers when testing their vehicles on major roads. Many businesses have planned autonomous truck routes...  Continue Reading..