Field Technologies Webinars

31. Innovation In Warranty: Building Customer Loyalty By Embracing Technology 9/15/2021

    The warranty function has greatly evolved over the past decade and the recent pandemic has accelerated this growth and transformation. Warranty leaders have needed to change their approach when dealing with the evolving customer expectations, and keep abreast of new technologies transforming old business models. How are the most innovative warranty leaders adopting new tech to inspire customer loyalty?

32. Fast Tracking Service Innovation 9/15/2021

    The MedTech industry faces rising pressures from health care providers and lower returns from maturing products, in addition to stringent regulations. As such, many are exploring new ways to improve their bottom lines. One way is via digital transformation, which allows organizations to execute efficiently across a number of business areas. However, adoption of digital technologies by MedTech companies faces certain challenges, like the working relationship between service, IT, and the C-suite.

33. How To Use Warranty Data To Build Better Customer Experiences 9/15/2021

    Warranty is evolving. It’s no longer about replacing broken products. Instead, the savviest companies are using warranty as another touchpoint in the customer journey in order to build brand loyalty and drive sales. Other organizations are using warranty data to gain insights into equipment performance and develop future-looking service contracts.

34. Fired Up! Are You Ready For The New Normal In Service? 9/15/2021

    Watch industry veterans, Rich Malachy, CEO, Malachy Parts & Service, and Sidney Lara, Service Principal, Aquant as they debate a few hot topics in the restaurant and commercial foodservice industry.

35. The Art And Science Of Using Data To Deliver Exceptional Service 9/15/2021

    Exceptional customer service has become table stakes for service organizations, but delivering on that promise is a challenge. Roadblocks include a lack of understanding of what the customer really needs, when they need it, and how to act on the mountain of service data to drive exceptional experiences and improve service outcomes.

36. Demand Is High For Commercial Kitchen Service. Are You Delivering On Customer Expectations? 9/15/2021

    Exceptional customer service has become table stakes for service organizations, but delivering on that promise is a challenge. Roadblocks include a lack of understanding of what the customer really needs, when they need it, and how to act on the mountain of service data to drive exceptional experiences and improve service outcomes.

37. Service Leaders Decode Data Driven Decision Making 9/15/2021

    Exceptional customer service has become table stakes for service organizations, but delivering on that promise is a challenge. Roadblocks include a lack of understanding of what the customer really needs, when they need it, and how to act on the mountain of service data to drive exceptional experiences and improve service outcomes.

38. Prioritizing The Customer Experience: Medical Device Service Executive Roundtable 9/9/2021

    Customer experience has not always been front and center in medical device field service, but that’s changing. In today’s landscape, customer satisfaction is key to developing loyalty and driving revenue.

39. 3 Ways To Win Customer Loyalty & Avoid Service Disasters 9/9/2021

    Do you want to prevent customer disasters ahead of a negative NPS or service escalation? We know you do, but it’s difficult to do without deep insights into every aspect of the service lifecycle—from customer history and equipment information to workforce performance.

40. Keeping The Trucks Rolling: Embrace New Technologies To Address The Field Service Talent Shortage 8/27/2021

    There is no field service without your technicians. But the impending retirement of experienced workers continues to be a top concern for field service executives. Even more worrying, the Service Council recently found that 60% of technicians may not want to stay in field service as their career.