Featured IoT Articles
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IOT, IIOT And A Lot Of Noise
7/22/2016
It is easy for a small or medium-sized business to be overwhelmed with all the noise you hear about the Internet of Things (IOT), Industrial Internet of Things (IIOT), Big Data, Machine Learning, Algorithms, Analytics and Artificial Intelligence (AI). This further extends to concepts such as digital disruption, digitization, automation, and servitization.
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First-Call Resolution And Improving Customer Service
4/18/2016
First-call resolution or first-time fix rates have become a critical key performance indicator (KPI) for field service organizations interested in gaining a competitive advantage. While historically automation efforts in field service have focused on improving efficiency and productivity in an effort to reduce costs or complete more work orders each day, they have not necessarily had a direct impact on customer satisfaction.
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3 Trends In Field Service With A Big Impact
4/4/2016
It’s important to read about trends in the next decade. It’s also important to excel at service delivery in the coming months.
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6 Trends To Tackle Your Top Field Service Challenges
2/3/2016
Field service has rapidly evolved into a critical revenue center in many industries that formerly relied on new product sales for profits. Service organizations are in the midst of a business model transition in terms of how they deliver service, interact with customers, and develop new lines of revenue. Legacy operational models may no longer be sufficient to meet customer demands, remain competitive, or deliver the margins upper management expects to see.
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Enabling Intelligent Decisions In The Internet Of Things
1/29/2016
As access to data in the Internet of Things (IoT) becomes greater, numerous opportunities arise to create new revenue streams, drive operational efficiencies and improve customer service. While many organizations today have connected their assets, most have only begun to realize the value they can glean from those connections.
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Six Trends That Will Impact Field Service In 2016
1/4/2016
By John Cameron, general manager, Trimble Field Service Management
Field service organizations have reached an unprecedented transformative stage, as an array of advanced tools continue to storm the market helping businesses to transform the way that their field service organization operates. Last year saw the expansion of the Internet of Things and the widespread introduction of advanced analytics tools to tackle Big Data.
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Real-World Examples Of IoT-Powered Field Service
10/6/2015
While the Internet of Things has gained in popularity, connecting equipment, assets, or products, and using that information to improve service isn’t new. We’re not talking about the future. We’re talking about what’s happening now.