What's Changing In Field Service: How AI, The Talent Shortage And Increasing Customer Expectations Are Shaping The Industry In 2024

By Michael Israel, Zuper

As we step into 2024, Field Service organizations find themselves grappling with familiar hurdles while encountering new demands. Despite technological advancements and evolving customer expectations, recurring issues such as talent shortages, integrating Artificial Intelligence (AI), and meeting escalating customer needs persist and intensify.

In this article, we delve into the critical areas demanding attention within the Field Service landscape. From addressing staffing and skill deficits to harnessing the transformative potential of AI and adapting to ever-evolving customer expectations, organizations must navigate these challenges strategically to thrive in the year ahead.