12.14.22 -- What Types Of Businesses Require Remote Visual Support?

As a young man still in school, I was fortunate to land a job with IBM in what was then known as the Field Engineering Division. I started as a night dispatcher and parts room clerk; in the succeeding years, I moved on to other responsibilities, including a position at the Northwest Region Field Engineering headquarters in Seattle. During my tenure in that position, I had the good fortune to work for an IBM veteran who became my work coach, life coach, and overall mentor. His name was George Yorgan. I’ve carried the lessons George taught me throughout my entire working career.

It can be tough to keep up with changing customer expectations in field service. Learn how MTI automated 85%-95% of its service work, increased operational efficiency, and much more with Salesforce for success now.

Structured management of electric vehicle content increases customer and dealer satisfaction and reduces customer complaints by 40%.

Learn the key components of a connected product and how to avoid common challenges.

SACMI is a recognized world leader in the design, manufacture, and marketing of machines and systems for the ceramics, plastics, beverage packaging, and food processing industries. SACMI chose OverIT to dispatch technicians, empowering them and their customers with AR collaboration features while utilizing head-mounted tablets. SACMI connects its experts with end users while addressing safety, reducing travel times, and limiting costs, all powered by OverIT.

Understanding potential use cases for remote visual support tools provides a clearer image of AIRe Link functionality, so you can decide if the solution is right for your business.