What Types Of Businesses Require Remote Visual Support?

Ever wondered if remote visual support tools are the right solution for your business to invest in? Often a tricky question to answer, this article will highlight example businesses that can benefit from AIRe Links usage to provide customer remote assistance services. Understanding potential use cases for remote visual support tools provides a clearer image of AIRe Link functionality, so you can decide if the solution is right for your business.

What businesses use remote visual support?

Manufacturing Companies.

Manufacturing companies often operate machinery valuable to the heart of business performance, should breakdowns occur, they often lead to bottlenecks that slow down or even halt production. That’s where AIRe Links solution comes in handy, when breakdowns occur requiring specialist knowledge, connect on-site teams with your experts using remote visual support. Your technical experts can assist in resolving issues remotely, which often leads to a solution being found much faster, minimising production delays all without the expert having to travel on-site. Want to learn more about why manufacturing companies should invest in AIRe Link?

Warranty Issuers.

Warranty issuers for products such as consumer electronics can reduce operational costs associated while ensuring customers are kept happy. Sending engineers onsite every time an issue occurs under warranty ultimately reduces profit margins, especially for simple fixes the customer could resolve themselves with proper guidance. Phone support teams can work with remote visual support tools such as AIRe Link to visually diagnose customer issues, potentially resolving a ton in the process. Issues that customers cannot resolve themselves with the aid of remote assistance teams can be escalated to an engineer callout, return or refund. Customers will be happy to have their issues resolved there and then without waiting for an engineer while your business reduces operational costs. More complex issues can be resolved in person while simple-to-solve ones can be handled entirely remotely.