12.15.22 -- The Top 3 Field Service Trends Leaders Need To Know Today

In today’s climate, creating personalized field service that satisfies your customers can come at a high price. Deliver success now by providing the efficient support customers love with automation and real-time data. Read this guide to discover how service leaders are using the latest innovations to reduce on-site visits by as much as 80%.

ADT launched a new service delivery model to offer virtual appointments. Instead of sending a technician, it virtually conducted an average of 4,000 daily appointments that were more efficient and economical for business, convenient for customers, and sustainable for the planet, avoiding truck rolls for 80% of virtual calls. ADT leveraged automation, intelligence, and remote service for field service operations that connect teams and deliver great customer service.

Field service management (FSM) is a discrete market within the broader customer service and support software market. Salesforce has been named a leader in Magic Quadrant in Field Service Management by Gartner, emphasizing its scheduling optimization and AI-based technician preparation and enablement.