As noted in its earnings report, ADT launched a new service delivery model to offer virtual appointments.
Instead of sending a technician, it virtually conducted an average of 4,000 daily appointments that were more:
- Efficient and economical for business
- Convenient for customers
- Sustainable for the planet, avoiding truck rolls for 80% of virtual calls
ADT leveraged automation, intelligence, and remote service for field service operations that connect teams and deliver great customer service.