Video | December 1, 2022

ADT Fireside Chat Video

Source: Salesforce
Salesforce ADT fireside chat

As noted in its earnings report, ADT launched a new service delivery model to offer virtual appointments.

Instead of sending a technician, it virtually conducted an average of 4,000 daily appointments that were more:

  • Efficient and economical for business
  • Convenient for customers
  • Sustainable for the planet, avoiding truck rolls for 80% of virtual calls

ADT leveraged automation, intelligence, and remote service for field service operations that connect teams and deliver great customer service.

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