Salesforce Named A Leader In Gartner Magic Quadrant FSM 2022 Report

Salesforce has been named a leader in Magic Quadrant in Field Service Management by Gartner, calling Salesforce Field Service (SFS) a broadly focused and complemented by its broader service offering.

SFS emphasizes scheduling optimization and AI-based technician preparation and enablement, as well as AR-supported remote expert guidance (using TechSee technology as part of the Salesforce Visual Remote Assistant) and complex customer equipment maintenance management (using ServiceMax’s Asset 360 solution).

We believe that this report will help in learning how you can simplify:

• Connecting frontline teams to the right data and tools, from anywhere
• Increasing customer value with personalized field service delivery
• Scale field operations to reduce costs