Field service KPIs are designed specifically to fully understand the daily workflow and challenges inherent in field service operations. The right KPIs help field service companies better understand the performance of specific facets of their business and the services they offer customers and can help evaluate the ROI of each field activity.
Submitted by Panasonic Corporation of North America
Today's utilities are striving to achieve digital transformation, just like organizations across every industry. One of the major technologies helping utilities find success is the Internet of Things (IoT).
Naturgy's partnership with OverIT has provided support to its maintenance staff working in the field, allowing them to cooperate with back-office experts and leverage augmented reality and collaboration features.