Determine the right FSM KPIs by asking the right questions
If you’re a field services company looking to improve efficiency, streamline operations, improve overall customer service, and reduce expense, then utilizing key performance indicators (KPIs) is priority one.
KPIs are the critical metrics that allow a business to set targets and track progress toward an intended result. They provide clear detail on what is working and what isn’t to then create a roadmap to improve overall processes and business operations.
Field service KPIs are designed specifically to fully understand the daily workflow and challenges inherent in field service operations. The right KPIs help field service companies better understand the performance of specific facets of their business and the services they offer customers and can help evaluate the ROI of each field activity.