02.20.23 -- The 8 Metrics That Matter In Field Service – How You Can Improve Them

Field service KPIs are designed specifically to fully understand the daily workflow and challenges inherent in field service operations. The right KPIs help field service companies better understand the performance of specific facets of their business and the services they offer customers and can help evaluate the ROI of each field activity.

Companies need tried-and-tested ways to see beyond traditional KPIs to understand the full picture. What if there are more accurate metrics – ones that offer a far more holistic view of your business’ performance and customer experience?

Warranty management is an essential component of any profitable service organization. The ability to view, access, and automatically track customer asset warranty coverage and data is essential, and not having this can have adverse business effects, including loss of sales and customer dissatisfaction.

Fuel costs are one of the largest expenses for organisations relying on transportation such as field service teams. Reducing your business’ fuel consumption can be the difference between staying afloat or sinking in uncertain times. 

If you’re not seeing the kind of performance you want, or if you’re looking to improve efficiency, keep an eye on these important metrics.