There are eight key metrics to measure success in field service management — from the tactical to customer satisfaction. If you’re looking for a way to become more efficient and increase your revenue, getting a handle on these field service metrics can help your company thrive. We’ve outlined simple fixes and capabilities that can help you achieve positive field service results and see faster time to value.
If your company recently invested in field service management, you’re already on the right path to future-proofing your business. The next step is to connect your field service management solution to your customer relationship management (CRM) platform to get a complete view of your customer. This helps you see what’s working efficiently and what could be improved.
Then, you’ll gain a better view of the important field service metrics, from the tactical – such as first-time fix rate and time to site – to the ultimate goal: customer satisfaction. If you’re not seeing improvements in these areas, here are simple fixes and capabilities that can power positive results for your customers and reduce operational costs for you.