11.28.22 -- The 2023 Service Intelligence Benchmark Report

With all that’s happened in the past couple of years, one thing’s for sure: field service has forever changed — and, in my opinion, for the better. Why? Well, perhaps never before have we seen service organizations innovating and accelerating the use of new operating models and advanced technologies that allowed field service to not only survive but to thrive.

Your customers expect high-quality service. Field service agility helps you send the right workers, provide real-time updates, and improve satisfaction levels, no matter what comes your way. If field service agility isn’t currently a priority for your business, it should be. It can boost efficiency, cut costs, improve the employee experience, and grow customer loyalty. 

Throughout 2021, the printer company Konica Minolta added AIRe Link as part of their remote-by-default strategy. As a result, Konica Minolta was able to test the remote visual support tools to see how they impacted their overall ability to support customers. This article will go through the benefits Konica Minolta noticed, in addition to highlighting use cases in which AIRe Link worked well to support both technicians and customers.

Restricting access to personal applications and features on mobile and portable devices isn’t a new concept. In fact, companies have been managing employee access to device tools for decades, predating the arrival of the smartphone.

Economic uncertainty and rising costs are affecting every part of service. Here’s how to set your organization up for success. It’s time to reevaluate the ways you measure success, focus on costs in your control, and invest in the right tools to deliver exceptional and data-driven CX.