With all that’s happened in the past couple of years, one thing’s for sure: field service has forever changed — and, in my opinion, for the better. Why? Well, perhaps never before have we seen service organizations innovating and accelerating the use of new operating models and advanced technologies that allowed field service to not only survive but to thrive.
Investments in automation, cloud, AI and machine learning, IoT, and other digital technologies accelerated during the pandemic, as were initiatives to support product-as-a-service (PaaS), predictive maintenance, and other outcome-based field service models. These modern tools all helped field service companies continue to serve customers and strengthen relationships, while also optimizing operations, enhancing products and services, and boosting revenue.
Now post-pandemic, the field service industry continues to grow — bolstered by the popularity of digitization, technology, and other trends taking hold worldwide. According to Facts & Factors, “the field service management market was valued at around USD 3,172.5 million in 2021 and is projected to reach USD 6,161.9 million, by 2028.”
Below are five key field service trends we feel are helping fuel this growth in 2023.