05.08.21 -- How To Promote Meaningful Communication With Remote Workers

Get expert tips and best practices based on insights from over 4,000 global field service decision makers and professionals.

Remote visual assistance (RVA) software has become the new expectation for service delivery within the aftermarket service industry. COVID-19 was clearly a catalyst to accelerate the adoption of this technology, but RVA software has been around for many years.

In the services industry, where brand identity, performance KPIs, and customer satisfaction are reliant upon fast response time, the very highest service quality, and efficient time to repair, disruption is a dangerous dilemma. Circumvent the potential impact of future disruption by aligning your team, your processes, and your overall service model to a resilient services framework.

Artificial intelligence is a growing force in the service space, but without proper pre-project planning, problems are bound to arise. To ensure a smooth deployment, team leaders should rely on a step-by-step approach to bring the final product over the finish line.

Learn what unique benefits professional contractors can experience with GPS tracking to take your business forward and ahead of the competition.

Big Data, IoT, and advanced analytics are terms that define our time, yes, but the reason we should be concerned about them is because we can apply them to solve real problems.

Field service is a critical process within the service life cycle. The entire customer relationship can be positively or negatively impacted by the service provided during the installation of a piece of equipment or at the point of failure. Field service technicians are trusted resources who can quickly resolve issues and keep customers happy.

Leaders in the field service space have already fully adapted their organization to use a mobile field service software with a field service mobile app to complete work orders. By now, it’s no secret that technicians are completing their work orders on their mobile devices, as opposed to putting pen to paper and manually filling out work orders. Those manual processes take up much needed time, can include errors or missed information, and take time to get back to the head office for processes.

The workforce is changing. Over the last decade, field service has gone from an industry that relied on the skills and expertise of grizzled veterans to one that is increasingly turning to contractors and on-demand workers. How can you leverage uberification to build a more flexible workforce?