Leaders in the field service space have already fully adapted their organization to use a mobile field service software with a field service mobile app to complete work orders. By now, it’s no secret that technicians are completing their work orders on their mobile devices, as opposed to putting pen to paper and manually filling out work orders. Those manual processes take up much needed time, can include errors or missed information, and take time to get back to the head office for processes.
With work orders being so important to a field service organization’s ability to deliver service, it’s only proper that mobile field service software is making it easier for those work orders to get to the field and for the technicians to fill them out and return them, so that they can be turned into invoices.
But there is a world beyond work orders, and despite them being so important to field service operations, they are not the only reason field service organizations are turning to mobile field service software and empowering their technicians with field service mobile apps in the field. For some organizations, it’s their mission to make their entire workforce a mobile one, and mobility is allowing technicians the ability to offer next level services which are improving the customer experience.