11.11.20 -- How COVID-19 Has Permanently Changed The Future Of Field Service

We can’t predict the future, but you do need to be thinking about it. It’s important to keep a parallel view of where the business is now and what it needs to do to be successful, but also considerations for what’s coming next and how you’ll need to adjust and pivot to meet changing circumstances. Here are few key points as you plan for the unknown.

Gartner once again released its Magic Quadrant, evaluating Field Service Management software vendors on their ability to effectively provide solutions to their customers. The report is, as always, not just an assessment of the various vendors in the service industry, but also an overview of the state of the service market today, and what’s clear through Gartner’s market assessment is that service is becoming even more vital than it has been to the success, continuity, and growth of businesses in all sorts of different industries.

Many leading service organizations have been on a digital transformation journey for some time – those companies have been well-positioned to quickly build upon their efforts to react to these new and challenging circumstances. Other service businesses, however, have been dragging their feet a bit when it comes to embracing the potential that digital holds. Those laggards are now turning to digital transformation in an effort to survive the global pandemic and, in doing so, are breaking down barriers that have long been in place.

Our lives, personal and professional, have been forever changed over the course of the last several of months as we’ve grappled with COVID-19. This situation is most certainly devastating and unfortunate, but there are aspects of how service organizations are being forced to react that will result in some really positive, long-term changes in service.

As we all switch to remote work, the reliance on technology infrastructure grows. So, too, do the challenges for companies like Park Place Technologies who ensure the uptime of equipment in 58,000 data centers in 150 countries. PPT used 3  tactics to maintain and grow its business during the crisis. Watch the webinar to learn more.