11.11.20 -- How COVID-19 Has Permanently Changed The Future Of Field Service


How COVID-19 Has Permanently Changed The Future Of Field Service

2020 has been characterized by waves of disruption due to COVID-19, and organizations have been forced to make quick decisions about how to mitigate loss and reorganize their business. At an unprecedented speed, businesses needed to make hard decisions about staffing, travel restrictions, and new regulatory requirements. This has abruptly and irrevocably reshaped daily life, consumer sentiment, and the trajectory of the service industry, from technology adoption to how businesses go to market. How has this change accelerated digital transformation for businesses, and what new tools have taken center stage? How does this new state of service today change how we plan for tomorrow?

There Won’t Be A “New Normal”

We can’t predict the future, but you do need to be thinking about it. It’s important to keep a parallel view of where the business is now and what it needs to do to be successful, but also considerations for what’s coming next and how you’ll need to adjust and pivot to meet changing circumstances. Here are few key points as you plan for the unknown.

What Gartner’s 2020 Magic Quadrant Says About The State Of Service

Gartner once again released its Magic Quadrant, evaluating Field Service Management software vendors on their ability to effectively provide solutions to their customers. The report is, as always, not just an assessment of the various vendors in the service industry, but also an overview of the state of the service market today, and what’s clear through Gartner’s market assessment is that service is becoming even more vital than it has been to the success, continuity, and growth of businesses in all sorts of different industries.

3 Areas Of Digital Transformation Being Accelerated By COVID-19 For Service Organizations

Many leading service organizations have been on a digital transformation journey for some time – those companies have been well-positioned to quickly build upon their efforts to react to these new and challenging circumstances. Other service businesses, however, have been dragging their feet a bit when it comes to embracing the potential that digital holds. Those laggards are now turning to digital transformation in an effort to survive the global pandemic and, in doing so, are breaking down barriers that have long been in place.

4 Predictions Of How Service Will Be Meaningfully Changed By COVID-19

Our lives, personal and professional, have been forever changed over the course of the last several of months as we’ve grappled with COVID-19. This situation is most certainly devastating and unfortunate, but there are aspects of how service organizations are being forced to react that will result in some really positive, long-term changes in service.

From Digital First To Proactive Business Continuity – Thriving Amidst Challenge

As we all switch to remote work, the reliance on technology infrastructure grows. So, too, do the challenges for companies like Park Place Technologies who ensure the uptime of equipment in 58,000 data centers in 150 countries. PPT used 3  tactics to maintain and grow its business during the crisis. Watch the webinar to learn more.

Looking to learn more?
Whether you’re just researching industry best practice, or actively engaged in a digital transformation project, IFS is here to help. IFS is a leader in the Gartner Magic Quadrant for Field Service Management, positioned highest in ability to execute. Speak with an expert from IFS today on how you too can lead the way in the service industry.

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