Article | May 13, 2020

4 Predictions Of How Service Will Be Meaningfully Changed By COVID-19

By Sarah Nicastro, Field Service Evangelist, IFS

Field Service Workers

Our lives, personal and professional, have been forever changed over the course of the last couple of months as we’ve grappled with COVID-19. As I’ve spoken with service leaders about what this crisis has meant for them and for their organizations, what I’ve taken away from those conversations is that while this situation is most certainly devastating and unfortunate, there are aspects of how service organizations are being forced to react that will result in some really positive, long-term changes in service. These changes will bring us into a new normal in which service can surface stronger and more resilient than ever. Here are four areas of change taking place that will only expand and progress as we recover from this crisis.

COVID-19 Accelerates Digital Transformation

Many leading service organizations have been on a digital transformation journey for some time – those companies have been well-positioned to quickly build upon their efforts to react to these new and challenging circumstances. Munters is a wonderful example of this – the company has been pragmatically deploying technology to enable its journey to servitization and was able to adeptly speed its plans to adopt IFS Remote Assistance for business continuity.

VIEW THE ARTICLE!
Signing up provides unlimited access to:
Signing up provides unlimited access to:
  • Trend and Leadership Articles
  • Case Studies
  • Extensive Product Database
  • Premium Content
HELLO. PLEASE LOG IN. X

Not yet a member of Field Technologies Online? Register today.

ACCOUNT SIGN UP X
Please fill in your account details
Login Information
ACCOUNT SIGN UP

Subscriptions

Sign up for the newsletter that brings you the industry's latest news, technologies, trends and products.

You might also want to: