07.19.23 -- Guided Workflows For Field Workers: How To Easily Create & Ensure User Adoption

After-sales service and maintenance have become critical components in many organizations’ offerings to their customers. In an increasingly commoditized world, it is often a key differentiator.

Salesforce today announced new Salesforce Field Service innovations, powered by Data Cloud and Einstein GPT, that will lower service costs and generate insights across industries including healthcare, public sector, and manufacturing.

Hera Group faces challenges in managing and delivering services efficiently to millions of citizens and municipalities in Italy. To overcome these challenges, they sought a single integrated solution to manage appointments and optimize activities on gas, water, and electricity networks.

In this webinar, you will learn why designing for user workflows is crucial for field service app experiences, explore how Resco enables seamless workflow and questionnaire creation for Dynamics 365 Field Service & Dataverse, and more.