Powerful Strategic And Operational Tools For Mobile Resource Planning

After-sales service and maintenance have become critical components in many organizations’ offerings to their customers. In an increasingly commoditized world, it is often a key differentiator. Sometimes, it is the only way to set yourself apart from your competitors.

Customers want more than mere product performance—they also want swift, efficient recovery when things go wrong. And why not? They expect value from the products, equipment, support and other services they’ve purchased. So every day, your customers are measuring you against their best service experiences—and your ability to maximize the value of their investments.

That means higher demand for ever faster responses and more effective service delivery—tighter service level agreements (SLAs)—and less tolerance of failure. If you can meet these expectations, you’ll make a significant difference to both the company’s brand perception and financial results. To do so, you need to optimize your mobile workforce to react quickly to real-world events, deal with uncertainty and cope with constant change. And this complexity is increasing at pace.