Newsletter | May 22, 2023

05.22.23 -- Field Service Light At The End Of The Tunnel
 
From The Editor
Field Service Light At The End Of The Tunnel
 
By Aly Pinder, Jr., WW Aftermarket Services Strategies

IDC research recently noted the greatest concern for technology strategies and budgets for 2023 was inflation driving up vendor pricing beyond budget expectations. What does this mean for field service? What could this mean for the ability of service leaders to finally transform their operations to reach a level of predictability that we have all expected for a decade? If organizations pull back budgets around technology, what happens when field workers retire and knowledge leaves the field?
Featured Articles
How To Improve Operational Efficiency To Drive Productivity And Employee Satisfaction
Submitted by Skedulo

Operational efficiency is about much more than trimming back-office expenses or hiring more employees to meet customer demand. To become operationally efficient, businesses must optimize processes, empower their workers to become more productive, and use real-time workforce data to make meaningful improvements—for customers and employees alike.
Fleet And Field: How Well Aligned Are Field Service And Fleet Management?
Submitted by GPS Insight

At GPS Insight, we specialize in combining all aspects of fleet and field. We partnered with a third-party research firm to explore the relationship between fleet management and field service operations.
ArborWorks Success Story
Submitted by KloudGin

ArborWorks, a vegetation management firm, faced a core challenge in identifying a software partner that would bring their company into a fully digital environment, using field crews on mobile devices versus paper.
Powerful Strategic And Operational Tools For Mobile Resource Planning
Submitted by IFS North America

IFS PSO helps organizations better manage their field resources resulting in improved customer satisfaction, increased productivity and better adherence to customer commitments.  IFS PSO consists of a range of modules that can either be implemented separately or integrated to form a powerful tool that provides visibility, scheduling optimization, and planning of mobile resources.