Operational efficiency is about much more than trimming back-office expenses or hiring more employees to meet customer demand. To become operationally efficient, businesses must optimize processes, empower their workers to become more productive, and use real-time workforce data to make meaningful improvements—for customers and employees alike.
But for organizations with a mobile workforce component, attaining (and maintaining) operational efficiency can be a perplexing feat. These companies face unique challenges, such as dispersed teams, fluctuating customer demand, time-consuming processes, disparate data, and communication barriers; all of which threaten their ability to optimize operations.
In a 2019 survey, 77% of companies executing digital transformation strategies named increased operational efficiency as their primary goal. While for some, prioritizing a more streamlined operation is strictly a financial goal, businesses with a mobile workforce should look to the myriad other benefits to be gained from boosting efficiency: increased productivity, satisfied employees, happier customers, and, of course, a better bottom line.