Best Practices For AI In Self-Service: Empowering Customers And Service Agents
Technology has transformed the way people interact with service. With the rise of chatbots and AI functionality, customers expect on-demand service whenever and wherever they are. However, there’s a delicate balance to maintain when some customers still have a preference or require a live agent for support.
Watch this webinar to learn how can businesses provide the freedom of self-service, without sacrificing the customer experience and your support team’s efficiency.