11.12.20 -- Best Practices For AI In Self-Service: Empowering Customers And Service Agents


Best Practices For AI In Self-Service: Empowering Customers And Service Agents

Technology has transformed the way people interact with service. With the rise of chatbots and AI functionality, customers expect on-demand service whenever and wherever they are. However, there’s a delicate balance to maintain when some customers still have a preference or require a live agent for support.

Watch this webinar to learn how can businesses provide the freedom of self-service, without sacrificing the customer experience and your support team’s efficiency. 

How AI Can Improve Customer Service

This report serves as a guide to explore they many of the practical uses of AI in the contact center, and the benefits that organizations are seeing from leveraging this technology.

Customer Experience In Field Service: The Journey From Good To Great

Customer expectations have never been greater. From chatbots to real-time updates, automated appointment booking to escalation via social networks - “always on” is the norm instead of a differentiator. Are you able to meet these increasing demands, while offering multiple contract types, variable SLA’s and doing all of this ever more profitably? Learn how to deliver a superior customer experience throughout the entire service lifecycle, without losing sight of your bottom line.

Managing Your Customer Base With Service Contract Renewals

In a world that is placing more and more emphasis on the customer experience, service contracts are playing a greater role in helping companies improve that experience. By utilizing field service management software with contract lifecycle management functionality, your service organization can generate more revenue, increase customer and technician satisfaction, and improve productivity and performance.

Making Complex Customer Service Simple With IFS Customer Engagement

To engage the customer in today’s digital world means creating a single, unified experience that will simplify their journey across every channel they choose. With an ever-increasing number of channels, delivering seamless, consistent service has never been more complex – until now.

Looking to learn more?
Whether you’re just researching industry best practice, or actively engaged in a digital transformation project, IFS is here to help. IFS is a leader in the Gartner Magic Quadrant for Field Service Management, positioned highest in ability to execute. Speak with an expert from IFS today on how you too can lead the way in the service industry.

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