How AI Can Improve Customer Service
Source: IFS North America
![uses and benefits of AI in field service uses and benefits of AI in field service](https://vertassets.blob.core.windows.net/image/5a6a2dfd/5a6a2dfd-2652-4d56-8bc0-d880669bdbe4/375_250-uses_and_benefits_of_ai_in_field_service.jpg)
Leveraging AI to better run your customer service, call centers, and chat functionality is a sure way to improve efficiency and customer satisfaction. This report, then, serves as a guidebook, exploring many of the practical uses of AI in the contact centre and the benefits that organizations are seeing from implementation of this new technology this includes:
- The advancements and effects of self-service.
- The need for automated agency transparency.
- AI-Assisted service opportunities.
- Improved web chat.
- AI-Assisted email response opportunities.
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IFS North America
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