Leveraging AI to better run your customer service, call centers, and chat functionality is a sure way to improve efficiency and customer satisfaction. This report, then, serves as a guidebook, exploring many of the practical uses of AI in the contact centre and the benefits that organizations are seeing from implementation of this new technology this includes:
- The advancements and effects of self-service.
- The need for automated agency transparency.
- AI-Assisted service opportunities.
- Improved web chat.
- AI-Assisted email response opportunities.