06.28.22 -- 6 Ways Digital Transformation Can Truly Support Your Deskless Workforce

While the complex, nuanced factors contributing to success in the field service industry continue to change, there are some key best practices that businesses can implement to stay ahead of the curve.

It’s no secret that digital transformation has been an ongoing effort for many companies for several years. Organizations have realized the benefits of shifting to digitally-minded business processes, tools, and cultures, along with the risks of failing to adapt.

Field service organizations are constantly challenged by the need to manage a complex array of variables. This short e-book reviews strategies that you can implement to help you stay ahead of your competitors in this new era of digital connectivity.

As the landscape of the field service industry evolves, so do the barriers that often prevent mobile workers from delivering superior customer service. Field workers are the face of your business. They’re your most valuable resource in the battle to gain customer happiness and loyalty, but preparing them to do so can be a difficult feat.

If you’re a leader in the field service industry, it’s essential to track and measure key performance indicators (KPIs). KPIs are metrics that allow a business to track its performance and assess progress toward key objectives. Field service KPIs are performance indicators specifically tailored to the daily workflow and challenges of field service operations.