By Craig Panigiris, Skedulo
If you’re a leader in the field service industry, it’s essential to track and measure key performance indicators (KPIs).
KPIs are metrics that allow a business to track its performance and assess progress toward key objectives. Field service KPIs are performance indicators specifically tailored to the daily workflow and challenges of field service operations.
Without KPIs, it’s nearly impossible to know how your organization is performing and what you need to do differently to meet your goals. By identifying and tracking the right ones, however, you can stay ahead of the competition and steer your organization toward unparalleled growth.
The most important metrics are not universal for the company. In fact, they vary significantly based on the unique responsibilities of each role: field technicians, dispatchers, and leaders have different day-to-day goals and expectations, and their KPIs should reflect that.