This column is for those of you out there in the SMB category that might be reading some of the articles I’ve written on companies like Vivint, ServiceMaster, or BUNN thinking, “that’s nice, but not practical for me.” You’ve got that wrong! In the decade I’ve been covering the field service space, there has always been a trickle-down effect at play. The largest service companies are early adopters of a trend,...  Continue Reading..

With the Field Technologies Editorial Board in place, I plan to do regular “Ask The Board” columns where I can share insight from members on an array of topics. To kick things off, I asked the members to share some perspective on the biggest challenges they are currently facing in their roles.  Continue Reading..

Servitization has been defined as a manufacturing or product-centric organization’s ability to develop the capabilities needed to offer services after the product sale. For service-specific businesses, a similar focus has been put on migrating away from the traditional break-fix service model to an outcomes-based service model. Both transformations serve the purpose of maximizing revenue and increasing profit margins through service...  Continue Reading..

My favorite part of my job is having in-depth conversations with field service leaders about their challenges, initiatives, and wins. I have had the honor of having countless of these conversations in my role at Field Technologies, and have often thought along the way how big of an opportunity there is to foster more collaboration among the field service executives I speak with. I often hear from people that they are so energized after attending...  Continue Reading..

Your fleet’s mobile solutions won’t have their intended impact without reliable power.  Continue Reading..