SLM provides a holistic approach to service management, touching every aspect of customer service. As service operations have become more complex, and more important to the enterprise bottom line, field service automation systems have evolved into more complex offerings — service lifecycle management (SLM) solutions.  Continue Reading..

Windows 8 has arrived, but competition from Android and Apple will continue. Selecting the right platform can make or break an enterprise application, so IT staff have to evaluate tablets based on their security risks, cost, and compliance with internal IT standards  Continue Reading..

Bunzl is a global distribution group supplying a range of nonfood consumables. The company has operations in Australia, New Zealand, and Europe and employs 12,000 people.  Continue Reading..

Are you doing what it takes for your organization to deliver service excellence?  Continue Reading..

If your business includes mobile workers — and you want them to be successful — automation that goes with them is not optional.  Continue Reading..

Is your service organization operating in a way that drives revenue?  Continue Reading..

Welcome to this year’s M2M (machine-to-machine) supplement. For the past few years, we’ve created this supplement to help readers like you understand how M2M technology can be leveraged to benefit your business.  Continue Reading..

Over the past several years organizations have had to find creative ways to cut costs. Some ideas have worked well; others have not. One strategy often seen in the “not” category has been the “homegrown” mobile solution where companies attempt to plan and then support their own mobile infrastructure of devices, apps and mobile workers. After 29 years of working with enterprises and their mobile deployments, we’ve...  Continue Reading..

As service organizations re-evaluate their operation strategies to adapt to changes in the economy and business landscape, they are increasingly focused on ways to improve the accuracy of data, reduce the frequency of disputes, enhance payment collection and scheduling efficiency, speed up the billing cycle and improve technician productivity in the field. By Mike Wills, vice president, North America for Psion  Continue Reading..

Ninety percent of organizations have already deployed mobile enterprise devices, with smartphones the top choice. Eighty-six percent will deploy tablets this year. The complexities involved to plan, deploy and manage these solutions often go underestimated; if you must hire full-time personnel to manage them, you’d better rethink your mobility strategy.  Continue Reading..