From The Editor
-
The Key To A Successful Field Service Brand
8/25/2016
There are a lot of factors that go into a successful field service business. But according to Larry Wash, CEO of KONE, there’s a key ingredient that a lot of companies overlook — and that is the impact your people (employees) have on your brand.
-
Are You Tired Of Innovating?
7/25/2016
While attending ServiceMax’ Maximize conference in June, I listened to a presentation from Luke Williams, executive director of innovation and entrepreneurship and professor of marketing at NYU Stern School of Business and author of Disrupt: Think the Unthinkable to Spark Transformation in Your Business, that really caught my attention.
-
3 Tips For Adapting To The Changing Service Landscape
6/21/2016
If you’ve found yourself feeling frustrated or overwhelmed lately about all of the ways that field service is changing, you are not alone.
-
Can Field Mobility Backfire And Decrease Productivity?
5/15/2016
I read an interesting article recently on Field Service Digital titled “Tune Out the Technological Distraction Factory.” The piece was written by Donald B. Stephens, a 30-year senior customer service engineer with the Xerox Corp.
-
Field Service USA 2016 - Key Takeaways
5/2/2016
You didn’t attend Field Service USA last week in Palm Springs? Well let me fill you in on what you missed. Sunshine, palm trees, and picturesque mountain views. Bourbon tastings, cigar receptions, live music, and tasty eats. Mid-morning donuts, Irish coffee, and afternoon Bloody Marys and margaritas. Oh, you wanted to hear about the content? Ok, I can help with that too.
-
Field Service Automation 2.0
3/23/2016
We’ve extensively covered ways that technology can help field service organizations operate more efficiently and improve productivity. The reality, though, is that we’re seeing a shift in the motivations for field service automation.
-
How To Prepare As Millennials Invade Field Service
1/22/2016
There’s a common challenge creeping up on many field service companies, and that is the fact that the majority of their seasoned, tenured field service technicians are reaching retirement age.
-
How To Prioritize Your 2016 Technology Road Map
11/18/2015
As we head into another new year, you’re likely looking at how to prioritize the endless list of demands and to-dos you have to manage. Part of that, I’m sure, is determining which IT projects you’ll tackle in 2016 knowing that you likely won’t get to everything you’d like to. So here’s my advice on how I’d prioritize IT projects if I were in your shoes.
-
Is The Cloud Taking Over Field Service?
10/26/2015
The Service Council recently released a report that indicated 84 percent of service executives have little or no reservations about using a cloud-based offering to run their field service operations. A metric like this illustrates a huge shift that’s occurred over the past handful of years.
-
3 Essential Considerations When Using Third-Party Workers
10/1/2015
According to Aberdeen Group’s Field Service 2013: Workforce Management Guide, 64 percent of respondents reported using third-party technicians to complete at least some of their work.