From The Editor

81. How To Prepare As Millennials Invade Field Service 1/22/2016

    There’s a common challenge creeping up on many field service companies, and that is the fact that the majority of their seasoned, tenured field service technicians are reaching retirement age.

82. Is The Cloud Taking Over Field Service? 10/26/2015

    The Service Council recently released a report that indicated 84 percent of service executives have little or no reservations about using a cloud-based offering to run their field service operations. A metric like this illustrates a huge shift that’s occurred over the past handful of years.

83. 3 Essential Considerations When Using Third-Party Workers 10/1/2015

    According to Aberdeen Group’s Field Service 2013: Workforce Management Guide, 64 percent of respondents reported using third-party technicians to complete at least some of their work.

84. 3 Pieces Of Advice For Creating Loyal Customers 8/24/2015

    It’s well known that retaining your customer base is easier and less expensive than attaining new customers. So determining how to maximize customer retention should be a top priority for your organization. As your customers become more savvy and expect more, you need to be thinking of how you can keep them happy.

85. Service And Sales Integration: How Can It Work For You? 6/23/2015

    Not long ago, most service and sales teams operated completely separately and no one really gave that practice a second thought. However, as technology has begun to enable easier knowledge sharing, organizations have begun to recognize the opportunity that exists with some form of service and sales integration or collaboration.

86. How Do We Make Field Service More User Friendly? 4/21/2015

    I had a conversation about Uber the other day that really got me thinking about the state of field service today versus where it needs to be.

87. The Importance Of Field Technician Evaluation 3/25/2015

    You’ve heard the saying, “You can lead a horse to water but you can’t make him drink.” Well, you can arm your field tech with all of the latest and greatest technologies, but that doesn’t necessarily mean he’ll do his job the way you’d like. It’s crucial for you to take an active role in monitoring and evaluating technician performance.

88. 3 Ways To Improve Your Service Operation In 2015 1/22/2015

    As a new year begins so too does planning the year’s top initiatives, projects, and investments. For those of you in the service business, the pressure is always on for improvement. Here are three suggestions to help you determine where to focus your energy this year.

89. 3 Technologies To Explore In 2015 (If You Aren't Already) 11/20/2014

    2015 is shaping up to be an exciting year as it relates to technologies that can be used to optimize your mobile workers and assets.

90. Defining Your Mobile Device Strategy: BYOD Vs. COPE Vs. Corporately Provisioned 9/25/2014

    Not only is there a plethora of devices to choose from today, there are a growing number of strategies for how to deploy those devices to your mobile workforce. While there’s no hard and fast rule on what strategy works best, there are some clear pros and cons of each that can help you determine which strategy is the best fit for your organization.