Downloads

  1. What Field Technicians Want
    9/19/2017

    Ask any professional what they want more of in their work, and they’ll tell you: satisfaction. They want to work with the smartest people on the most challenging problems using the best tools.

  2. Mobile-Enabling Field Service Teams For Immediate Financial Impact
    9/1/2017

    When we think about field service professionals, they are everywhere. They work in utilities (such as power generation), communications (including cable and satellite TV, internet, or mobile operators), construction, and a host of other industries. Field service teams are a key part of the business, responsible for the creation, maintenance and/or activation of your products and services. To a large degree, these professionals work at the mercy of paper-laden (pen, paper, clipboards, forms, etc.) and time-consuming processes to perform their duties – from delivery drop-offs to installation and on-boarding. Data quality problems are commonplace and processes take too long, impacting productivity, billing and budgets, bottom-line revenue, and compliance reporting.

  3. Field Services Mobility Use Case Guide: Top Micro Apps To Improve Customer Experience And Operational Efficiency
    8/31/2017

    Heightened customer expectations and the growing reliance on third-party contractors have increased the demand for field organizations to operate more efficiently and effectively than ever.

  4. Brochure: Capriza
    8/31/2017

    Capriza transforms businesses to mobile, by simplifying and mobile-enabling the most critical workflows from any existing business application (e.g. SAP, Oracle, Salesforce, or custom built), delivered securely to any mobile device.

  5. Capriza
    8/31/2017

    Capriza transforms businesses to mobile, by simplifying and mobile-enabling the most critical workflows from any existing business application (e.g. SAP, Oracle, Salesforce, or custom built), delivered securely to any mobile device.

  6. Stratecast Report On Field Force Optimization
    8/29/2017

    Field service operations is the backbone of all facilities-based communications service providers (CSPs). The effort to streamline this function has been constant since the first networks, more than a century ago. Over time, service providers found efficiencies through wireless communications. First, through the early two-way radio dispatch systems in the late 1940s; then, the first data dispatch computers of the 1970s. Mobile data handsets in the 1990s were followed by today’s high-speed, high-definition tablets. Through the software in them, and processes behind them, both have improved how quickly technicians respond, and how well-prepared they are when they arrive on the job site. CSPs must keep with tradition and endeavor to take field service operations to the next level, for three important reasons.

  7. Tier One North American Cable Provider Delivers Game-Changing Customer Experience By Optimizing Field Technician Resources
    8/29/2017

    What if you could deliver a superior customer experience while creating an opportunity to generate $4.6 million in new annual revenue or lower costs by $650,000 per month? A Tier One North American cable provider achieved these results in one of its key regions by focusing on a critical part of the customer experience: optimizing its 7,000 field technicians to better respond to the constant shifts in schedules so that fewer were left unfilled each day.

  8. Datasheet: Workforce Express
    8/29/2017

    Supporting connected customers in a digital world requires agility and speed. Meet customer demands and operational demands with CSG Workforce Express, the communication industry’s leading field service management platform. CSG Workforce Express accounts for all factors that impact field service in a given day, improving the customer experience and significantly empowering field resources to support the connected customers’ needs.

  9. Workforce Express
    8/29/2017

    Supporting connected customers in a digital world requires agility and speed. Meet customer demands and operational demands with CSG Workforce Express, the communication industry’s leading field service management platform. CSG Workforce Express accounts for all factors that impact field service in a given day, improving the customer experience and significantly empowering field resources to support the connected customers’ needs.

  10. From Mobile-First To Process-First
    8/29/2017

    For the better part of the last 10 years, mobile-first has been the catchphrase for designers, CX/UX/UI professionals, and front-end developers. The phrase is straightforward. It describes a user interface that accounts for how a person uses an application on a mobile device — how the app looks and is organized, the sequence of screens and possible actions, and how the app captures, uses and conveys information.