Digital transformation has been a buzz term in field service management for years, with the COVID-19 pandemic pushing it to the forefront for even the most reluctant of companies. Transforming the manual — manual paperwork, manual reporting, and manual labor — into the automated is now the foundation, the base from which we can do even more.
This blog post will explain how a field service dashboard with field service analytics can enable data-driven decision-making, which will help field service organizations learn from and act on KPIs and increase operational visibility. All this paves the path to improved customer satisfaction and better used time.
What Does a Good Field Service Dashboard Do?
Data-driven decision-making (DDDM) means businesses make strategic decisions based on data — from qualitative facts to quantitative metrics. This allows a business to align every move with its specific business goals, objectives, and initiatives. Digital transformation has made gathering data easy; now, easily accessible and configurable field service dashboards and analytics extract value from data, turning numbers into action across an entire organization.