Why Should Professional Service Teams Use AR-Based Visual Support Tools Instead Of WhatsApp Or Facetime?

When technical issues occur most professional service teams that lack on-site engineers often reach for the first thing available. Private chat apps such as WhatsApp and Facetime in order to help colleagues and customers resolve complex technical issues. While being a quick fix, private chat apps are far from a permanent business solution.

Why would you want your technical team struggling when better solutions exist? By the end of this article, readers will understand why private chat apps should be avoided and how AR-Based visual support tools are the future solution for business technology and maintenance issues.

The Risks to Private Chat Apps!

GDPR & Privacy Policy Violations.

This variable depends on what privacy policy is in place and what private chat app is being utilized however, many professional service teams will find they are in violation of GDPR privacy laws. Thinking about using a private chat app for technical issues? You might risk exposing private customer data, business practices, and more with a third-party app to which the customer has not consented. Potentially breaching GDPR and your own privacy policy. Learn more about GDPR.