AIRe (Assisted Industrial Reality) Link is a Web-based Visual Remote Support Tool designed for manufacturing or servicing organizations to help service and support teams solve defects on customers’ industrial machines or equipment remotely. AIRe Link enables service technicians to see what their customers are seeing, so they can support them in seconds and fix faults quickly. 

Enabling improved key performance indicators, and providing real-time assistance to your customers across the globe using AIRe Link, could not be simpler. 

With AIRe Link, you can:

• Reduce response times
• Minimize unnecessary customer visits
• Improve first-time fix rates

Gain further insights by watching the video guiding you through the first steps of AIRe Link. 

Support your customers right away with AIRe Link.

COMPANY OVERVIEW
Konica Minolta is a global digital workplace solution provider that has received awards for excellence in serviceability and support from Keypoint Intelligence. As work has become increasingly digitized, the concept of a workplace and more importantly an office have evolved. Konica Minolta’s portfolio of workplace solutions can be used to drive change in the workplace, enabling businesses to thrive in a new digital era.  

“As partners to our customers, our role is to help them to implement digital transformation solutions, enabling them to work towards, and realize the benefits of, an Intelligent Connected Workplace.” – Konica Minolta 

Konica Minolta has 150 local complex service organization structures within 150 countries supporting hundreds of thousands of devices spread across the whole of world. For its innovative service approach that complements its devices perfectly, Konica Minolta was awarded the prestigious ‘Buyers Lab PaceSetter Award for Serviceability and Support 2020/2021’ from Keypoint Intelligence. 

‘Remote by default’ has been the strategy at Konica Minolta with the aim to resolve as many issues as possible remotely, which is reflected in their service management toolbox. The toolbox includes various tools for remote issue resolution including KM’s Remote Service Platform, Customer Satisfaction Remote Care (CSRC), Remote Deployment Tool (RDT), TeamViewer, e-mails, phone calls, and more.