What is the difference between remote desktop and remote visual assistance? This question can be confusing for some, as both are similar in ways, but importantly, have major differences that set them apart. This article aims to clear up the confusion between both technologies outlining what both are, their purpose, and which one best suit your business requirements.
What is remote visual assistance?
Remote visual assistance is possible with the use of AR-based remote visual support tools such as AIRe Link. AR-based remote visual support enables technical experts to assist engineers and customer in the field lending their expertise as if they are virtually present. Remote visual assistance works by connecting to a customer’s camera-enabled device such as a smartphone, which allows technicians to see exactly what the camera is showing. Technicians can then guide customers through specific tasks while being able to visually monitor whether each step is carried out correctly. Remote visual assistance can be utilized for a range of use cases not limited to.