The global pandemic, the rise of a remote workforce, the increased adoption of blended workforces, and other factors have spurred the need for field service providers to transform their existing field service business models.
Whether it’s addressing evolving challenges or seizing potential business opportunities, field service organizations are looking to innovative technology to help in their transformation. However, questions also arise. How can the Internet of Things (IoT) help the field service industry? What does field servitization mean to the industry? Does Augmented Reality (AR) provide any competitive advantages?
This post will help answer the questions and examine benefits of these technologies and approaches while making the case for transforming the field business model to meet the needs of today and tomorrow.