As the field service industry evolves, so must the organizations that comprise it. In order to boost their growth and profitability, field service companies should stay abreast of the technologies and trends that shape their ability to deliver competitive products and services.
Ever-increasing customer expectations, the rise of millennials in the workplace, climbing labor costs, and the near-constant advancement of technologies all threaten an organization’s viability: those without modern strategies, tools, and processes in place won’t survive. And since 86% of customers are willing to pay more for a great experience, businesses can’t afford to rising expectations.
Here, we’ll take a look at the seven major trends impacting field service companies, employees, and customers today, arming you with a better understanding of what’s contributing to field service success, enabling you to adapt your business to thrive.