Remote Expert guidance is the ability to virtually connect with specialists immediately by sharing live video, audio, telestration and augmented content.
There are a number of different vendors out there with remote expert solutions. Not all the technologies are built the same way, and not all of them will be the right fit for you.
It is important to think about who you will need in your organization for a successful deployment. This includes the IT team, full Executive sponsorship, and the business team who will benefit from this solution. You should also be asking these parties for specific questions they would like answered.