02.06.23 -- Top Questions To Ask When Purchasing A Field Service Management Solution

Agile helps teams focus on the desired outcome and aligns customer feedback and business objectives with the work being done. Essentially, it connects strategy with execution to improve agility and efficiency.

Effective field service management has never been more important for the home services industry. Customer expectations for quick, personalized service continue to increase. With the right field service management solution, home services can drive efficiency and reduce costs without sacrificing the customer experience. 

Marketing and sales teams have an important and straightforward role, which is universally understood. They create interest in a product or service, garner sales qualified leads, and then connect with prospective customers who are in the market for their product or service. Depending on the item or service, the customer’s journey can take days, weeks, or even months until the purchase is made or the contract is signed. Once the sale is complete, this company-customer relationship still has a chance to evolve. But how do companies ensure ongoing communication and customer satisfaction beyond the sale?

Are technicians wasting time and gas ferrying work orders to and from the office? Is office staff retyping data from completed work orders back into your accounting system while trying to decipher the technician’s handwriting? A mobile FSM solution can turn those wasted hours into productive ones. These hours can help your company increase revenue—without the need to hire additional staff.