Why Field Service Management Matters For Home Services

By Andy Benton, Sr. Area Vice President, Service Cloud at Salesforce

The Great Resignation is affecting many industries, and home service providers have been no exception. Many technicians have left the field en masse, leaving a giant gaping hole in home service companies trying to figure out how to grow revenue with a smaller, less experienced field service team. 

This scenario has created some burning questions on the part of home service leaders, such as:

• How do we increase our capacity and use of our field service resources? 
• How do we increase the revenue and profit margin of the work we're doing? 

Home service businesses are clearly under extreme pressure. The need to maximize field team capacity and streamline operations for easier onboarding while improving the customer experience is forcing them to quickly adapt and transform.