In 2020, field service companies were tasked with the unique challenge of operating as essential work amidst the global pandemic. This brought with it specific adaptations for safety protocols and planning, as well as an increased need for operational efficiencies. 

Driven by these extenuating circumstances, the field service industry has been transforming faster than ever before. Moreover, this transformation is highlighting the importance of intelligent software, customer independence and workforce flexibility. With these focus areas top of mind, let’s explore the top five trends we expect to see in the field service industry in 2021.   

Field Service Industry Trends

1. Greater Focus on Predictive and Proactive Maintenance 

With an increasing number of people working from home and sheltering in place amidst the pandemic, the home has become more prevalent in most of our daily lives. This also means that home appliances are being used much more frequently than ever before. Increasing the strain on these home appliances can lead to systems crashing or malfunctioning, exactly when they are needed the most.