
ABOUT SALESFORCE
Want to deliver speedy and efficient on-site service? Discover Salesforce Field Service.
Create work orders from any case, fast.
Create and manage work orders for field service operations and instantly view Knowledge articles and track SLA compliance with Milestones. Work orders are integrated with Accounts, Contacts, Assets, Cases, Entitlements, and other objects so you can pull in data across Salesforce.
Optimize schedules and intelligently assign jobs.
Instantly book truth-based service appointments from the Service Console or a Customer Community. And with intelligent scheduling, jobs are automatically assigned to the right resource based on time, skills, location, and any business rules to increase employee productivity. To ensure the right parts are available for the job, we’ve added smart scheduling and tracking of crews, equipment, and trucks.
Harness the power of Einstein AI to increase first-time fix rate.
With Einstein Vision, mobile employees can use image recognition to immediately identify assets and parts in images. Ensure the right product part is fixed or replaced to eliminate confusion and additional trips back to the office. Based on an image’s classification, you can automatically prescribe the right set up steps for technicians, so they can provide faster, smarter service.
Manage jobs from any mobile device.
The Field Service mobile app* brings the full power of on-site job management to your mobile workforce. Improve first-visit resolution by arming mobile employees with this best-in-class mobile solution that delivers job schedules, Einstein AI, visibility into van stock and inventory, knowledge articles, and real-time collaboration while they’re on the go, regardless of cell phone connectivity. This mobile app can be tailored to provide your mobile workforce with exactly what it needs.
Make smarter decisions.
Use Field Service Analytics to give your managers and dispatchers easy, real-time visibility into operational performance and KPIs. Drill into all your data from multiple systems, address customer complaints, and stop problems before they happen, all in one app.
Learn More: https://www.salesforce.com/products/service-cloud/field-service/
CONTACT INFORMATION
Salesforce
1 Market St. #300
San Francisco, CA 94105
UNITED STATES
Phone: 1-800-NO-SOFTWARE
Fax: (415) 901-5099
FEATURED ARTICLES
- 3 Ways Generative AI Will Reshape Customer Service
- New Field Service Innovations Drive Efficiency With AI, Data, And CRM For Industries
- How GE Appliances Drives Loyalty And Efficiency
- Case Study: Pella Sees A 589% ROI By Moving To One Platform
- World Tour Is Coming To Salesforce+. Next stop, D.C.
- Save Costs & Attract Great Workers With Contractor Management
- Your Field Service Contractors Need These 5 Things To Succeed
- The 8 Metrics That Matter In Field Service – How You Can Improve Them
- Nearly 80% Of High-Performing Field Service Organizations Use AI — Here’s What Else They’re Doing Right
- The Top 3 Field Service Trends Leaders Need To Know Today
- ADT Fireside Chat Video
- How Can Manufacturers Get The Most Out Of Assets?
- Use Visual Remote Assistant To Optimize Field Service Operation
- Salesforce Field Service & Visual Remote Assistant
- Thriving In The New Appointment Economy With AAA Carolinas
- How Can You Build Trust With Your Customers?
- The Next Field Service Transformation For Communications Service Providers
- Customer-Centric Utilities Put Their Field Service Teams First
- Ameren Upgrades Field Service Operations With A Cloud-Based System
- Improving Customer Outcomes Through Asset-Centricity In Field Service