
ABOUT SALESFORCE
Want to deliver speedy and efficient on-site service? Discover Salesforce Field Service.
Create work orders from any case, fast.
Create and manage work orders for field service operations and instantly view Knowledge articles and track SLA compliance with Milestones. Work orders are integrated with Accounts, Contacts, Assets, Cases, Entitlements, and other objects so you can pull in data across Salesforce.
Optimize schedules and intelligently assign jobs.
Instantly book truth-based service appointments from the Service Console or a Customer Community. And with intelligent scheduling, jobs are automatically assigned to the right resource based on time, skills, location, and any business rules to increase employee productivity. To ensure the right parts are available for the job, we’ve added smart scheduling and tracking of crews, equipment, and trucks.
Harness the power of Einstein AI to increase first-time fix rate.
With Einstein Vision, mobile employees can use image recognition to immediately identify assets and parts in images. Ensure the right product part is fixed or replaced to eliminate confusion and additional trips back to the office. Based on an image’s classification, you can automatically prescribe the right set up steps for technicians, so they can provide faster, smarter service.
Manage jobs from any mobile device.
The Field Service mobile app* brings the full power of on-site job management to your mobile workforce. Improve first-visit resolution by arming mobile employees with this best-in-class mobile solution that delivers job schedules, Einstein AI, visibility into van stock and inventory, knowledge articles, and real-time collaboration while they’re on the go, regardless of cell phone connectivity. This mobile app can be tailored to provide your mobile workforce with exactly what it needs.
Make smarter decisions.
Use Field Service Analytics to give your managers and dispatchers easy, real-time visibility into operational performance and KPIs. Drill into all your data from multiple systems, address customer complaints, and stop problems before they happen, all in one app.
Learn More: https://www.salesforce.com/products/service-cloud/field-service/
CONTACT INFORMATION
Salesforce
1 Market St. #300
San Francisco, CA 94105
UNITED STATES
Phone: 1-800-NO-SOFTWARE
Fax: (415) 901-5099
FEATURED ARTICLES
- How Can Manufacturers Build Effective Field Service Today?
- Adapt To Change By Engaging With Customers And Empowering Employees With Real-Time Interactive Support
- Nucleus ROI Report: Ricoh South Pacific
- Discover How You Can Build Efficient Scheduling Solutions With Service Cloud And Salesforce Field Service
- Salesforce Field Service Demo
- Forrester TEI Report
- Becoming Trailblazer: Carasso Motors
- The Field Service Customer Engagement Playbook
- Remote Support: A Paradigm Shift In Field Service Delivery
- Plan For The Future Of Field Service With Digitalization
- Enhancing The Customer Experience
- The Fastest Route To Field Service Success
- Your Guide To Mobile Workplace Engagement
- Your Guide To Mobile Workforce Management
- Nucleus ROI Report: Facility Management
- How Lippert Components Is Keeping RV Service Rolling And Supporting Customers From Home
- Service From Home: Lessons Learned When Managing Change In Field Service
- Transform The Customer Experience With Intelligent Field Service Management For Manufacturing
- Becoming A Trailblazer: GreenThumb Keeps Customer Service In Bloom With Salesforce Field Service
- Nucleus ROI Case Study: Salesforce And POWERHOME Solar